Terms & Conditions of Sale for MyColourGlass(including www.MyColourGlass.co.uk)

Unless otherwise expressly agreed in writing by a director of the Company, all Goods are sold upon the following terms and conditions of sale and no agent or representative of the Company has any authority to vary or omit these conditions or any of them. Any conditions printed in the Buyers order forms are binding in so far as they are not at variance with these conditions. Unless stated otherwise in writing these terms constitute the entire contract between the Company and the Buyer.

Definitions

(i) "Buyer" means the person who buys or agrees to buy the Goods from the Company.

(ii) "Goods" mean the Goods that the Company is to supply in accordance with these conditions of sale.

(iii) "Carrier" such person notified to the Company by the Buyer as being authorised by the Buyer to take delivery of the Goods on its behalf.

Price information and other Information displayed on
www.MyColourGlass.co.uk

The prices shown are only applicable to purchases made via the MyColourGlass.co.uk website. Special Offers and promotions advertised in the press or other media may be excluded unless specifically advertised as available online. All prices are correct at time of display online. Prices displayed online include VAT. In the unlikely event of an administrative error resulting in an incorrect price being displayed, we reserve the right to correct the price. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed

Every effort is made to ensure the accuracy of all information contained within our site. If, for whatever reason, we are unable to fulfil your order we will offer the nearest possible alternative or issue a full refund if payment has already been processed.

Ordering Goods & Samples

Our online store can accept orders originating from and for delivery to UK addresses only. To order goods from our online store simply click the "add to basket" button on the product information page. After making your selections use the "view basket" link. You will be able to review and amend your order before proceeding through the checkout pages. We will ask for details of your billing address - this MUST be the address at which your Credit/Debit card is registered - and email/phone contact details so we can contact you if we need to discuss your order. You will be given the opportunity to select a different delivery address later in the checkout process.

Clicking "send order" will take you to ask for details of the Credit/Debit card you wish to use to make your payment. On confirmation this will generate and transmit your order and display a page confirming the details of your order for your records. If you need to amend your order after it has been generated, please contact us either by email (info@MyColourGlass.co.uk) or telephone (020 8099 9455, Mon-Fri 9am-5pm). MyColourGlass.co.uk will confirm receipt of your order by sending an email to you using the address you supplied when making your online purchase, however this will not bring into existence a legally binding agreement between us. All orders placed on MyColourGlass.co.uk are subject to stock availability and to the validation checks described in section 4 below. Also please refer to section 1 above regarding incorrect prices. No contract will exist between you and MyColourGlass.co.uk for the sale of products by us to you until we send our official order acknowledgement to you. This will be deemed to be our acceptance of your order and to have been effectively communicated to you. This website operates on an "invitation to treat" basis and not as an "offer for sale" as a result, MyColourGlass.co.uk reserves the right to decline orders for bulk, high value or otherwise suspicious purchases. Please note that the only language in which the contract can be concluded is English. Details of your order will be retained by MyColourGlass.co.uk in our database and these details can be made available on request. Please email us at info@MyColourGlass.co.uk

Payment

We accept payment using most major credit and debit cards and PayPal. Goods will only be released once payment has been received by us in full.

You may pay your order(s) using some of the cards listed below. Please be sure to provide your exact billing address and telephone number that your credit/debit card has on file for you - this will ensure no delays in processing your order.

• Visa
• Visa Electron
• MasterCard
• Maestro UK

Validation Checks

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, MyColourGlass.co.uk will validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data) and/or through third party companies. We may need to contact you by letter, telephone or email to verify details before we are able to dispatch your order or we may be unable to accept your order.

Liability

All information supplied by or on behalf of MyColourGlass.co.uk in relation to the products displayed on this site, whether in the nature of data, recommendations or otherwise, is supported by manufacturers research and believed reliable. MyColourGlass.co.uk assumes no liability whatsoever in respect of application, processing or use made of the aforementioned information or products, or any consequence thereof. The buyer undertakes all liability in respect of the application, processing or use of the aforementioned information or product, whose quality and other properties he shall verify, or any consequence thereof. No liability shall attach to MyColourGlass.co.uk for any infringement of the rights owned or controlled by a third party in intellectual, industrial or other property by reason of the application, processing or use of the aforementioned information or products by the buyer.

Delivery of Goods & Samples

We can deliver to addresses within the United Kingdom although for deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands, Channel Islands there may be an additional delivery charge and slightly longer delivery lead time. We will advise if there are any additional carriage charges to your order once it has been received by us for processing. In these circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

Goods can be delivered either to most UK business or home addresses with a valid postcode.

Your order will be delivered either by Royal Mail, Royal Mail Recorded Delivery, our own transport or by Courier. A signature is required for all Royal Mail Recorded Delivery, own transport and Courier deliveries.

Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.

Delivery Charges

If a product is available to purchase online, postage and/or carriage and packaging is charged in addition to the prices shown.

We make every effort to keep our delivery and packing charges as low as possible. The delivery and packing charge depends on the value and type of product ordered.

Charges for goods for standard size panels::

UK Mainland - £15.00
Scotland - £18.00
Scottish Highlands - £24.80
Northern Ireland - £24.80
Isle of Scilly - £24.80
Isle of Man - £24.80
Isle of Wight - £24.80
Channel Islands - £24.80

Normally, when you add products to your shopping cart the appropriate carriage & packing charge will be added automatically. However, in certain circumstances due to size, and/or weight, and/or delivery location additional carriage charges may apply over and above those stated on our website. We will advise if there are any additional carriage charges to your order once it has been received by us for processing. In such circumstances, you will not be bound to continue with your purchase, and will be asked to email us to confirm that you wish to proceed.

Delivery Times

Delivery times are calculated in working days - i.e. Monday to Friday inclusive (working days do not include weekends or National Bank Holidays). In case of Bank Holidays please allow an extra 2 working days.

From the receipt of your order we will endeavour to deliver your chosen items to you within 15 working days providing the goods are in stock, unless a longer delivery time is shown on the product information page.

Deliveries to non-Mainland or remote locations may take longer.

Risk in the goods will pass to you on delivery. Delivery is deemed to have taken place once a signature has been received accepting such delivery.

Goods delivered by courier should arrive between 9am and 5pm, Monday to Friday. All deliveries must be signed for. If you are out when the courier arrives the Courier will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.

IMPORTANT
We do everything we can to meet the delivery time specified in this section, however occasionally delivery times may be affected by factors beyond our control and cannot be guaranteed. We will inform you if we become aware of an unexpected delay. MyColourGlass.co.uk shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of failed delivery.

Glass panels behind hobs and extractors

Lacobel glass and coating are heat resistant. Lacobel can withstand temperatures of up to 80 degrees Celsius.

Where glass panels are required to be fitted behind a hob/extractor, please note the following:

HOBS

For Toughened Glass panels we recommend the following:

1. Gas Hobs: Position a minimum of 60mm from any naked flame. This is measured with a large pan in position and the gas set on high. 
2. Electric/ Induction/ Ceramic Hobs: Position a minimum of 100mm from edge of hob to face of glass. 

For Lacobel (Non Toughened) Glass we recommend the following:

1. Gas Hobs: Position a minimum of 150mm from any naked flames measured as above. 
2. Electric/ Induction/ Ceramic Hobs: Position a minimum of 100mm from edge of hob. 
3. Must avoid any direct contact with flames. 
4. Must avoid contact with hot utensils or pans. 
5. Must avoid constant heat/steam. 
6. Must be toughened if holes or internal cut out required. 

Please note when installing glass panels they should not sit directly on or against any other substance, use packing/distance blocks (wood/plastic) and seal perimeter with a suitable material. 

It is your responsibility to ensure the right product is used in the right place. 

Cleaning: All glass should be cleaned regularly and only when it is cold. 

EXTRACTORS

For Lacobel Glass we recommend the following:

1. Make sure that rigid nylon bushes are located in the holes in the glass so that there is no direct contact between the fixing and the glass or the extractor casing and that no excessive pressure is put on the glass as the extractor is fitted.
2. When the glass is fitted, a bed of adhesive must be placed on the wall around the area where the fixings are located.

MyColourGlass accepts NO responsibility for damage or breakages when panels are installed by others and have not been fitted as for our recommendations.

After-sales Support, Warranty and Guarantees

Where applicable, details of manufacturers guarantees or warranty arrangements are available on request. After sales support or warranty/guarantee claims will initially be dealt with by contacting us by email info@MyColourGlass.co.uk

If you would like to receive a copy of a warranty or guarantee for a particular product prior to purchase, please write to:

Customer Services
MyColourGlass
35 Thames Avenue
Perivale, London
UB6 8JN

Restrictions on Ordering and Delivery

We can only accept orders from holders of credit or debit cards registered at UK addresses.

We can deliver to most addresses in the U.K. Unfortunately, for orders placed online, we are unable to deliver to non-UK destinations.

Complaints and Queries

If you are not happy with any aspect of our online service or if you have any queries or comments relating to an order placed online, please either e-mail us at info@MyColourGlass.co.uk, telephone us on 020 8099 9455, or write to: MyColourGlass, 35 Thames Avenue, Perivale, London, UB6 8JN and we will do everything we can to help you.

Unwanted Goods

We do not offer refunds or exchanges for unwanted goods, unless they are faulty or identified as damaged on receipt of delivery.

Please also note that these regulations do not apply to cut pieces, machined parts or any other item which has been manufactured, cut or supplied to your personal specifications.

Any returns must be agreed and authorised by us in writing before they can be accepted.

This does not affect your statutory rights.

Faulty Goods

If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair or give you a refund of the purchase price. Simply return it to us by post or carrier. You are advised to return a certificate of posting (available from all Post Offices and carriers at no charge) when returning items this way. Reasonable postage and carriage charges will be reimbursed.

In all cases, our delivery note or other proof of purchase must accompany the returned product. Upon receipt of the product we will examine it or we may have to return it to the Manufacturer for examination. We aim to dispatch a replacement product, arrange a repair or refund your money within 14 days.

Any returns must be agreed and authorised by us in writing before they can be accepted. You have 3 days to report faulty products. Good will not be credited or replaced after this time.

Notification of Loss or Damage

The Company must be informed in writing (otherwise than on the Carriers documents) within 48 hours of the Buyer obtaining possession of the Goods in the event of any deficiency or damage.

The Company as far as notification of loss or damage is concerned, can from time to time vary arrangements without notice.

Industry Standard Tolerances

The materials displayed online are sold as semi-finished products. This means that all sizes are generally oversized to allow for subsequent machining. For tolerances on individual materials please contact the sales office BEFORE you place your order. Returns due to material supplied within normal manufacturing tolerances will not be accepted under any circumstances. Our standard cutting and machining tolerance is +/-1mm. If you require specific tolerances - please contact the sales office to discuss your requirements.

Colour Reproduction

Reproduction of colour online is as accurate as photographic and electronic processes will allow.

Colours appear very differently from computer to computer, both on the screen and when printed with different printers. Colour charts when viewed on the Internet, can only give an approximate indication of the actual colour of the glass. We have printed swatches available to order from the website and also Lacobel glass samples that will give a very close match to the real colour..

Due to the variation in the manufacture of glass the colours as shown on the colour chart or sample cannot be guaranteed.

The Company will use its reasonable endeavours to match as closely as possible the finished Product with the colour chart.

Certain glass types other than low-iron have a higher content of iron in them which causes a green effect that changes slightly the final colour of the colour coat. Please refer to the coloured glass samples for a more accurate indication. The colours on samples are slightly lighter than the finished product as samples allow more light through the edge of the glass thus making the colour lighter.

Lacobel glass samples are available to order from our website. Any other colours are made individually and subject to additional charge.

Safe Shopping Guarantee

We have used every effort to ensure that shopping on the Internet with MyColourGlass.co.uk is as safe as purchasing by credit or debit card from offline companies. Our secure server software encrypts your personal payment information sent over the Internet. Payments are processed by PayPal (www.PayPal.com) using latest encryption methods. In processing your order, your information may have to be sent over the Internet more than once. At no point is your order information sent in this way without encryption. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.

Unlawful or Prohibited Use

You shall not use this site for any purpose that is unlawful or by any means prohibited under these terms and conditions. You shall not use this site in any manner, which may harm MyColourGlass.co.uk or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use

All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. MyColourGlass.co.uk owns the copyright in all materials on this site.

Copyright

All contents and information on this site including without limitation text, graphic and images, is the property of MyColourGlass.co.uk or the property of their respective owners and is protected by United Kingdom copyright laws. All trademarks that appear on this site are the property of their respective owners.